mahong group Terms of Use

Account Eligibility and Account Opening on mahong group

To open an account on mahong group, you must be at least 18 years of age and legally permitted to participate in online gaming and betting in your jurisdiction. We perform age verification during registration using public records databases. If we determine you are under 18 or that you are attempting to register from a restricted jurisdiction, your account will be blocked and any deposited funds returned to your original payment method.

You represent that all information provided during registration (name, date of birth, email, contact details) is accurate and truthful. Providing false information constitutes fraud and may result in account suspension, fund forfeiture, and referral to authorities. You agree to update your account information if any details change (address, phone number, linked payment method).

We reserve the right to refuse account creation or close an existing account without cause. Common reasons for account closure include suspected fraud, use of VPNs or proxy services to circumvent geographic restrictions, evidence of underage access, collusion with other account holders, or activity in violation of local law. Closure may be immediate and without notice if we detect serious violations.

Account Verification (KYC) on mahong group

Before withdrawing funds from mahong group, all account holders must complete Know Your Customer (KYC) verification. We require a valid government-issued identity document (national ID card, passport, or driver's license) and a selfie holding your ID alongside your face. You must also provide a proof-of-address document dated within the last three months (utility bill, bank statement, or rental agreement).

Our verification team reviews documents within one business day of submission. If documents are unclear, incomplete, or do not match your account profile, we will request resubmission. You may resubmit as many times as needed at no charge. Once verified, your account status updates and you can withdraw. Verification is a one-time process; you do not re-verify unless you change your registered name or address.

Deposits and Withdrawals on mahong group

We accept deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately upon confirmation from the payment provider. We do not charge deposit fees. Your deposited funds are credited to your mahong group wallet balance instantly and are available for betting or gaming immediately.

Withdrawals are available to verified account holders only. You may withdraw any portion of your mahong group balance at any time, subject to pending-dispute windows. Withdrawal requests are processed within two business days. Funds return to your original deposit method (e.g., if you deposited via mobile banking, your withdrawal goes to your local payment account). Bank transfer withdrawals typically settle within one to two business days; e-wallet withdrawals may process within minutes.

We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account is under investigation for breach of these terms, or if we are legally obligated to freeze funds (e.g., due to a court order). If we delay or refuse a withdrawal, we will provide you written notice and reason for the action.

Bonus and Promotional Offers on mahong group

mahong group may offer new-account bonuses, deposit-match promotions, or time-limited offers. Any bonus is provided at our discretion and is subject to terms that we publish in the promotion announcement. Typical bonus terms include minimum-deposit requirements, playthrough requirements (the amount you must wager before withdrawing bonus funds), and restrictions on game types or bet types eligible for bonus play.

Bonuses cannot be withdrawn directly; they must be played through to convert to cashable balance. If you do not meet the playthrough requirement within the promotion period, the bonus forfeits. We may cancel or modify promotions at any time. Bonus abuse (e.g., claiming the same bonus multiple times using different accounts, using bonus funds on low-edge games to guarantee profit) results in bonus forfeiture and may result in account suspension or closure.

We at mahong group enforce our terms uniformly across all account holders. Violations result in account restrictions or closure regardless of account age or deposit history.

Betting Rules and Settlement on mahong group

All bets placed on mahong group are final once confirmed by our system. Bets cannot be cancelled after confirmation, even if you change your mind. Sportsbook bets settle based on official league records and certified data feeds. Live-dealer bets settle when the dealer closes the round. Slot bets settle immediately upon spin completion. Esports bets settle based on official tournament records.

We settle disputes by comparing our records (bet slip, game logs, settlement source) against official sources (league websites, broadcaster records, tournament scoreboards). If official sources conflict with each other, we follow the most authoritative source (e.g., official league website over news media). If we find a settlement error on our end, we correct it and issue a make-good credit to your account. If we find no error, we explain our settlement decision in writing.

Certain betting scenarios may be voided (no winner, stakes returned): if a match is cancelled or postponed indefinitely, if a game crashes during play with an inconclusive result, or if we identify a data feed error before settlement confirmation. We notify you of voids in your account transaction history.

Prohibited Conduct on mahong group

Account holders agree not to engage in the following on mahong group:

• Use multiple accounts to claim bonuses repeatedly or to circumvent account restrictions.
• Use automated software, bots, or algorithms to place bets or exploit game mechanics.
• Collude with other account holders or with mahong group staff to manipulate outcomes or odds.
• Share your login credentials with other people or allow others to use your account.
• Use VPNs, proxies, or other tools to mask your location and access mahong group from restricted jurisdictions.
• Harass, abuse, or threaten other players or mahong group staff via chat or contact methods.
• Attempt to hack, reverse-engineer, or gain unauthorized access to mahong group systems.
• Post promotional content for competing platforms or solicit players to external sites.

Violations of any prohibited conduct result in account restrictions, fund forfeiture, or permanent closure. We may also report serious violations (fraud, hacking attempts) to law enforcement.

Dispute Resolution on mahong group

If you believe mahong group has breached these terms, settled a bet incorrectly, or acted unfairly, contact our support team via in-app help portal or email. Provide your account number, specific transaction details, and a clear description of the dispute. We will respond within one business day with an initial review.

If we find merit in your dispute, we will correct the issue and issue a make-good credit or refund. If we find no merit, we will provide a detailed written explanation of our decision based on these terms and our records. If you remain unsatisfied, you may escalate to our senior review team, which will conduct an independent investigation.

If escalation does not resolve the dispute, you may pursue arbitration or legal action under the law applicable to your jurisdiction. mahong group agrees to submit to binding arbitration or litigation, as required by applicable law, regarding any dispute arising from these terms or your account.

Jurisdiction and Liability on mahong group

mahong group is not licensed by any single jurisdiction and does not claim to be "legal" in any specific country. Our services are available only where local law permits. You are solely responsible for verifying that your access and use of mahong group comply with your jurisdiction's law. We do not offer services in jurisdictions where online gaming is prohibited.

If your jurisdiction prohibits online gaming or betting, you must not access mahong group. Doing so is your responsibility, not ours. If we discover you are accessing mahong group from a restricted jurisdiction, we will close your account and return your balance.

Liability Limitations on mahong group

mahong group is provided on an "as-is" basis. We do not warrant that the platform is uninterrupted, error-free, or secure. We do not guarantee any specific outcome on any bet or game. Your use of mahong group is at your sole risk.

We are not liable for indirect, consequential, or punitive damages arising from your use of mahong group. Our total liability to you for any claim is limited to your account balance at the time of the claim. Some jurisdictions do not allow liability limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

Changes to These Terms on mahong group

We may update these terms at any time. Material changes will be notified to your registered email address and posted on the mahong group website. Your continued use of mahong group after notification constitutes acceptance of the updated terms. If you do not accept updated terms, you may close your account and withdraw your balance.

Contact mahong group

For questions about these terms, disputes, or account issues, contact mahong group support via the in-app help portal, email, or live chat. We maintain support in Indonesian and English. Response times are typically within one business day during business hours and within two business days during weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi).

Our mailing address and contact details are available on the mahong group website footer. By creating an account, you consent to electronic communication from mahong group regarding your account, disputes, and updates to these terms.

Summary

These mahong group terms of use establish the legal framework governing your account and your rights and obligations as an account holder. You must be 18 or older, legally permitted to access gaming and betting in your jurisdiction, and willing to complete identity verification before withdrawing funds. You agree to follow all prohibited-conduct rules, to accept bet settlement based on our documented procedures, and to use dispute resolution channels if you have concerns.

We enforce these terms uniformly across all account holders. Violations result in restrictions or account closure. If you have questions about any provision of these terms, contact our support team before opening an account. Your use of mahong group constitutes acceptance of all terms herein.