mahong groupFrequently Asked Questions
Users across Jakarta, Surabaya, Bandung, Medan, Semarang and other regions ask us questions about opening accounts on mahong group, making deposits and withdrawals, understanding our live-dealer tables and sportsbook markets, and verifying their identity. This FAQ addresses the most common topics so you can move quickly through setup and gameplay without unnecessary delays.
We have compiled answers to questions about account registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), game categories, security, and our legal position. If your specific question is not listed here, our support team responds to inquiries via the mahong group account portal, email, and live chat in Indonesian and English during standard business hours.
For detailed information about your rights, deposit rules, bet settlement, and dispute resolution, please consult our Terms of UseFor data handling, privacy, and security practices, see our Privacy PolicyFor information about our jurisdictional stance and your legal responsibility, review our Legal Notice
Topics covered in this FAQ
- Account and registrationhow to open an account, identity verification (KYC), password recovery, and data deletion requests.
- Payments and transactionsdeposit and withdrawal methods, payment processing windows, and transaction fees.
- Games and bettinghow live-dealer tables differ from slots, what welcome offers mahong group provides, and game rules.
- Support and securityhow to contact our team, what to include in a support ticket, and account protection practices.
Read the answers to our most-asked questions. If you need more help, use the support portal on your mahong group account or contact our team directly via the contact form on this site.
Account and registration
mahong group services are available only where local law permits online gaming and betting. We do not hold a gaming licence in any specific country and do not claim to be "legal" in any jurisdiction. Users in supported regions — including Jakarta, Surabaya, Bandung, Medan, and Semarang — may access our platform if their local law permits. It is your responsibility to verify whether mahong group is legal in your jurisdiction before opening an account. If your region prohibits online gaming, you must not access our platform. We may close any account identified as accessing mahong group from a jurisdiction where online betting is prohibited, and we will return your balance to your original payment method.
During registration on mahong group, you provide: a unique username, email address, secure password, mobile number, and confirm that you are at least 18 years old and legally permitted to use our platform in your jurisdiction. You also accept our Terms of Use and Privacy Policy. After registration, we send a verification email to confirm your address. Within one business day, our KYC team reviews identity documents (national ID, passport, or driver's licence) to verify your age and prevent fraud. Once verified, your account is fully active and you can make deposits and place bets.
To request deletion of your personal data from mahong group, contact our support team via the account portal or email and provide your account number and full name. Include a clear statement that you wish to close your account and delete associated personal data. We will process your request within 30 business days, subject to any legal retention requirements (such as anti-money-laundering rules or dispute resolution). Any outstanding balance will be returned to your original payment method before data deletion. Some data may be retained for compliance purposes and cannot be deleted.
If a deposit or withdrawal on mahong group fails to complete, check your transaction history in your account portal first. Most failed transactions are refunded automatically to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) within one to two business days. If the refund does not appear, contact our support team with your transaction ID and date. During busy periods (around Idul Fitri, Idul Adha, or major Liga 1 / Piala AFF events), processing may take longer. Our team will investigate and provide a resolution within three business days.
Payments and transactions
mahong group does not charge deposit or withdrawal fees. All transactions are processed at no cost to you. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may impose their own charges depending on your account type and transaction size. Check with your payment provider for their fee policy. Withdrawals to your original payment method are always free on mahong group. Processing times vary by payment method but typically complete within one to two business days.
mahong group from time to time offers promotional welcome offers to newly registered accounts. The specific terms, bonus amounts, and eligibility criteria vary and are detailed in our Promotions page. Any welcome offer is subject to terms and conditions, including minimum deposit amounts, betting requirements, and expiration dates. We recommend reviewing the current promotion details before opening your account. All offers are available only where local law permits. Contact our support team if you have questions about whether a specific promotion applies to your account.
Games and betting
Live-dealer tables on mahong group (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) feature professional dealers in multi-camera HD studios. You interact with a real person, see every card dealt and spin in real time, and participate in table chat. Table limits vary by game. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games with certified random-number generators (RNG). Each spin is independent and instantaneous. Both game types use transparent RTP (Return to Player) percentages published on each game's information page. Choose based on your preference: live tables for interactive play, slots for faster, single-player sessions.
We offer betting on football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsport (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Each market displays game information updated in real time. Bet types include match winner, over-under, handicap, correct score, and tournament specials. Bets are settled according to official league or event results. For details on specific bet types, rules, and settlement procedures, see our Terms of Use
Support and security
To open a support ticket on mahong group, log into your account and use the "Help" or "Support" section in the account portal. Describe your issue clearly, include your account number, and provide any relevant transaction IDs or dates. You can also reach our team via email or live chat in Indonesian and English. Our support team aims to respond within two business days during standard hours, and within four business days during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). For urgent account security issues, contact support immediately and we will prioritize your case.
We protect your mahong group account using SSL encryption for all login sessions, encrypted storage of payment details, and fraud-detection systems that monitor for suspicious activity. Your password is never shared with our team. We recommend using a unique, strong password and enabling two-factor authentication on your account. If you notice any unauthorized access, change your password immediately and contact our support team. Never share your login details via email or chat. We will never ask for your password. Protect your account by logging out after each session and avoiding public or shared devices when possible.